Business ProfileforThe Marble Restoration Company

We spent $1,250 in March 2022 - we were talked out of getting the high polish finish on our kitchen marble countertops we wanted because marks would show up yet the dull finish shows no difference. They responded that this would be fixed, setting our expectation that they would stand behind the service they provided. Instead in the end, they basically said that they will charge us $1,500 and that is a discounted price (more than we initially paid for) instead of making the wrong right for us.While we were told that we would be wasting money getting a shiny finish and we ended up where we were within 3 months with this matte finish we never wanted to but were talked into by them... Right around that time (June 2022) when I told my husband to please contact them and have them see these spots which is not acceptable in a such short time, we had a bunch of family issues including death!!! And we could not inform them immediately as we were dealing with a lot and countertops were not at the top of our list... And we were away for the whole summer with our house sitting empty no one using the kitchen!The initial response from this person ******* sounded kind and caring and made us think that they will fix this for us and get me my kitchen back even with spots! We were asked to send pictures, I did send a bunch of pictures and videos as well as it is harder sometimes to see them in the pictures but easier in videos. I was for sure thinking that after they see these they would definitely take care of this and get my kitchen back to how it was - with a shine! The answer we got however that our service date end of March 2022 and our contact date was September 2022 (although I had explained why it took us so long to reach out and you would think that people would have some empathy for losing loved ones and dealing with death but nope apparently not these people). How is this acceptable especially in a country like ours, in America? I hope BBB can help us as they are not!