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ComplaintsforAvenues Recovery Center at Lake Ariel
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
On November 22, 2022, I put my brother, ***********************************, into a rehab center called Avenues in Cambridge, Maryland for ******* *********. The center would not input his ********************* insurance information for the claim and they advised me that the only way they would admit him was if I self-paid. I paid $40,000.00 for him to go through the program for 60 days. During this time, we repeatedly asked for the center to submit the claim to his insurance company. They finally submitted the claims in February 2023 to his insurance company which total almost $250,000.00 and have begun to receive reimbursement on these claims. My brother and I through emails and telephone conversations for me to be refunded the $40,000.00 that I paid to Avenues. They are committing fraud and double dipping. I am demanding that the refund check of $40,000.00 to be sent to me immediately.Business response
05/23/2023
Due to the confidential, and sensitive, nature of substance abuse treatment, we are unable to publicly respond to these false allegations.
Avenues Department of Quality Assurance is always available to respond to stakeholder and client concerns.Customer response
05/24/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
It is unacceptable and has nothing to do with patient privacy- it has to do with insurance fraud.
Regards,
*******************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.