ComplaintsforSwags Galore, Inc.

• Initial Complaint

  06/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ON 6-3-23 i ORDERED TIE UP SHADES AND THEY DO NOT FIT MY WINDOW, I HAVE TRIED AT LEAST SEVEN TIMES TO GET A RETURN AUTHORIZATION BUT STILL HAVE NOT RECEIVED IT, THERE IS A TIME LIMIT ON RETURNS AND THEY DO HAVE MY CONTACT INFO AS THEY EMAILED MY SHIPPING INFO. tHEY HAVE ALL THE EASY RETURN LITERATURE ON THE WEBSITE YET AND A RESPONSE POLICY OF RETURNING INQUIRIES WITHIN 24 HOURS YET I STILL HAVE NOT BEEN CONTACTED THIS IS A TERRIBLE DILEMMA, THANK-YOU

  Business response

  07/09/2023

  Thank you for your inquiry, we reviewed the information from the customer about getting an RMA number. We do not have any record of the customer calling our store with the phone number they provided during check out. We did receive an email from the customer on Saturday, June 10th 2023 asking for an RMA number. Our customer service hours are M-F 8:00am to 4:30pm EST.  A customer service rep did reply back to the customer on June 12th with an RMA number and no more response was made after than from the customer. We are sorry they had a hard time getting this number but the only email we did receive we replied back to the next business day. Also the customer could of called as well to get a number from our staff.

  Thank you

  Swags Galore
  

  Customer response

  07/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: They did contact me after I sent at least seven emails which I can prove.  They told me that their website was down and did give me a return code which I cannot seem to locate.  I have a illness and became very ill and was not able to return the items as I was too ill to continue responding to a company that does not return all the emails that I continued to send.  Also they had my phone number and they could have called ME.  
  
  Regards,
  
  *****************
  

  Business response

  07/21/2023

  Thank you for your inquiry, the customer is still able to return the items for a refund. No emails or calls have been made since the email was sent to the customer with the *** number. The customers RMA number is *******. 

• Initial Complaint

  04/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Original Order Details:* Date = April 4, 2022 * Website = https://www.swagsgalore.com/* Order # = swags-galore-****** * Item Ordered = ******, 55"W X 84"L, Grommet Curtains Panel | Color = Truffle * Order Total = $23.03 (item cost) + $14.99 (*** Ground shipping) = $38.02 * Payment Method = **************** Credit Card Issue 1: The item [******, 55"W X 84"L, Grommet Curtains Panel] was sent in the Vanilla color instead of Truffle. I contacted Swag Galore via their customer service contact page [https://****************************/contactus.html], and they sent an email on April 9, 2022 stating that they would send a replacement in the correct color along with a return tag. Replacement Order Details:* Date = April 11, 2022 * Website = https://www.swagsgalore.com/* Order # = swags-galore-****** * Item Ordered = ******, 55"W X 84"L, Grommet Curtains Panel | Color = Truffle * Order Total = **** Issue 2: I received the replacement panel for Order ******, but again it was in the Vanilla color instead of the Truffle. I did not receive a return label for the incorrect order. I emailed Swags Galore explaining the issue and I also called several times at ************** to no avail. Attached to this complaint are several emails detailing my correspondence with Swags Galore over this matter. Desired Resolution: In addition to a full refund of $38.02 credited back to my **************** card, I will need 2 FREE postage paid return labels for the original item and the replacement item. I as the customer should not be responsible for the return shipping cost for the 2 incorrect items received.

  Business response

  04/21/2022

  Thank you for your inquiry, we are truly sorry for the customer getting the wrong product. We did explain to the customer via email that we would not be sending a return tag because we didn't want the product back. They could keep it, donate it or discard it. A 3rd replacement was sent to the customer with the correct item and we stated again they did not have to send back the items. A full refund was issued back to the customers **************** Card for the full amount of $38.02.

  Customer response

  04/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

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