ComplaintsforHyla Quality Solutions Air LLC
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Complaint Details
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Initial Complaint
11/16/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
We purchased a Hyla Air Purifier/Vacuum System from ************************* (Independent Sales Consultant at this business) on 4/27/21. Within 3 days as stated in the contract, we completed the return form and submitted it to him. He returned vacuums to us which we had traded in for the purchase, and we returned the Hyla System back to him. However, at that time ****************** did not have our check which he had already deposited and was made out to his name, not his business. The contract stated that he had 10 business days to return it to us, and he promised to mail a certified check for $2,100 the following week. After several phone call reminders from us, and ****************** admitting that he still owed us that refund, we still have not received it at this current time. We are demanding the $2,100 refund that is still owed to us from ****************** and his business. Other phone numbers we have been given to contact ****************** for his business. **************, ************** , and **************Business response
12/07/2021
Please see the attached screenshot.When **. ********** purchased a used hyla vacuum from me on April 26th, 2021 he bought it from me. Solutions Air LLC did not exist. His invoice does not reflect Solutions Air LLC.Solutions Air LLC is not registered with the BBB.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.