ComplaintsforRound 1 Bowling & Amusement
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Complaint Details
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Initial Complaint
10/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We visited this location on October 9, 2022. Spent $73.72. There was a big sign behind the register that said Sunday/Holiday with the days rates. After paying, I looked at our rate and noticed they overcharged us by $8. They charged the before 7 PM rate but we arrived after 8 and paid at 8:15 PM. I tried to address it with the manager and she said they were charging the Friday rate that day. It was both a Sunday and the day before a holiday so the Sunday/holiday rate made sense and as mentioned was posted behind the register as the days rates. I submitted a form on their website about a week ago regarding my concern and never heard back. Its about the principle. They cant just charge whatever they feel like it and get away with it.Initial Complaint
10/28/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The date of service was 9/25/2021. The amount of the three transactions was $189.00. The three amounts were $110.00, $57.00, and $22.00. (The amounts were charged on 9/27/21).I have tried to resolve this issue in two ways. I first contacted the manager of Round 1 on 9/26/01 and explained the following situation:My son was allowed to play the claw machines. However, after about 30 tries at the machines, a little sign was posted on one of the machines saying that the "middle one is attached." The sign is not on all the machines and if one is trying to get a prize from the middle, it is fake. Then, my son was about to receive a prize on a claw machine and an employee came and opened the machine and put the prize back in the middle. I called the manager on 9/26/21 and explained the situation to the manager, *****, and he explained that he would have to watch the video and call me back. He called me back at 8:42 pm and he said that he saw what the employee had done and that he would provide the one prize and that I would have to pick up the prize. I explained to him that I live far away and would not be able to return. However, he said that he would not reimburse any monies. I also explained that the machines are "rigged" and he said, "that is just the way they are."I have disputed two charges, $110 and $57, with the credit card company. However, the company provided a list of games that were played on the game card. 90% of the "games" played were on the claw machines. Therefore, I only requested two reimbursements, rather than all three. This business has been reviewed on other sites, which I did not reference before going there, indicating similar experiences. This company needs to be held accountable for what they are doing.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.