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Complaint Details
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Initial Complaint
03/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
ReBath Home Improvement Company installed a tub-shower combination March-April 2021. Upon completion of the project I found that my water pressure appeared low, i.e. the flow of water was inadequate. I contacted my water provider, ******************. Investigation of my complaint, concern, proved that the pressure was correct. ReBath installed a type switch or lever to allow me to reduce the force to a trickle. It was not the desired solution. A showerhead replacement followed. This intensified the power of the flow. I was not able to achieve the desired water temperature coupled with the desired volume. there is no choice, to control the water volume indepently from the temperature is not possible. My old fixture, removed by ReBath functioned as it should. At no time was I made aware that such a valve fixture exists, let alone this sub-standard object would be installed in my home. Never would I have approved. The decision should have been up to me. I spoke with company reps, my last telephone call attempt was March 29, 22. I mailed a certified letter 3/18/22,i am requesting BBB's assistance in resolving my problem. .
Business response
05/02/2022
We are sorry to hear that the customer is not satisfied with the water pressure. We installed the faucet that was on the contract. Since the customer is not satisfied, we have a time scheduled to replace the faucet at no charge.Customer response
05/04/2022
Sir
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has agreed to replace the faulty valve assembly to be replaced with one which satisfies my requirement.Please consider this case closed.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.