ComplaintsforApex Asset Management, LLC
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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I'm not liable for this debt with Apex Asset Management. I do not have a contract with this collection agency reporting to my credit. They did not provide me with an original contract between myself and them.Initial Complaint
11/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Apex Asset Management, LLC and do not have a contract with Apex Asset Management, LLC. They do not provide me with the original application like I asked.Business response
11/28/2022
APEX Asset Management is a debt collection agency that has open and delinquent invoices referred, to our company from the original creditor, for collection. The accounts ************************ references were recently verified as still outstanding and therefore APEX will continue to pursue recovery of the outstanding balances. Please feel free to contact our office with any additional inquiries or to make arrangements to satisfy the outstanding balances. Thank you, APEX Asset Management, LLC
Customer response
11/28/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
In accordance with the Fair Credit Reporting Act 15 U.S.C 1681 & Fair
Debt Collection Practices Act 15 U.S.C 1692 Apex Asset Management Account
# ********, has violated my rights.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions
15 U.S.C 1692 Section 805 A States a debt collector may not communicate with a consumer in connection with the collection of any debt at any unusual time or place or a time or place known or which should be known to be inconvenient to the Consumer
15 USC 1692 Section 805 A Section 3 States at the consumer's place of employment if the debt collector knows or has reason to know that the consumer's employer prohibits the consumer from receiving such communication.
15 USC 1692 Section 806 Section 5 Causing a telephone to ring or engaging any person
in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number.Regards,
***********************************Initial Complaint
09/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They keep calling my house threatening me on my answering service. When I called back they hung up on me! I've never seen a legitimate collection agency hang up on people! But I paid everyone I owe so I know it's a scam! I don't have one delinquent bill!Initial Complaint
08/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They are billing me for services that have already been paid. They refuse to fix the problem and they refuse to speak with me. I received a bill in the amount of $342.78 that consisted of three charges. I provided proof of payment for $302.18 that was on the bill and submitted a check for $40.60 for two additional charges ($19.62 & $20.98). Apex cashed the check of $40.60. They have recently sent me another bill for the $40.60, which was paid. I tried to clarify this with them, but they hung the phone up on me and won't respond to me.Initial Complaint
05/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am not liable for this debt with ** **** **** and I do not have a contract with APEX ASSET plus they did not provide me with the original application like I asked.Account No:********Amount Disputed:$81 PURPOSE OF THIS COMPLAINT ISN'T TO GET THIS ACCOUNTS VALIDATED, THE PURPOSE OF THIS COMPLAINT IS TO ENSURE THAT THE ACCOUNTS WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS (FCRA).Initial Complaint
04/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Company is a debt collection agency. They sent a request for repayment of 2 bills in 20 separate request, presumably because I have to dispute each one separately. The online form to dispute debt provides no confirmation of submitting disputes. Debt was paid in full-confirmed with original creditor debt was paid in full. Provided proof to company that debt was paid in full. They refused to remove or resolve debt until they received communications from company, but when I asked them to contact the company (since I had already spoke to the company on this issue and was informed they would call Apex) they refused to do so. Company is in violation of Fair Debt Collection Practices act as they are providing false and misleading representations see 807. False or misleading representationsInitial Complaint
03/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am being told I owe for hospital bills that were supposed to be paid by a 2nd insurance. The bills were never submitted to the 2nd insurance. The 2nd insurance even called Apex and told them this much. I am being told too bad now you have to pay them, even though the 2nd insurance is stating I am no longer responsible. I was told that I was sent l letter regarding the bills, however I never received anything from either Apex Management nor **** ********* stating there was an outstanding balance. I have filed a compliant with *******************.Customer response
03/29/2022
Can you also add to my complaint: On March 17, 2021 I called Apex and was told I would need to call the insurance company to have them verify my son had insurance at time of service. Once that was verified it would be dropped from my credit report. I called Aetna and they then called Apex. Apex was to then contact **** ********* to have the matter resolved. I called back on March 23, 2021, as I heard nothing from them. The girl I talked to said there were now 3 bills for me from **** *********. I made her aware that everything should have been covered by our 2nd insurance. She said she was going to speak to a supervisor and get back to me. I called again today and was told too bad, you owe the money, you will have to pay it. On October 18, 2019, I contacted **** ********* and made sure they had all the correct insurance information. This was also dispute via my credit report. Since then I have received nothing from Apex Management nor **** ********* about any outstanding balance.Initial Complaint
12/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company place a negative claim on my credit report for $60.00. I've never received any bills and no calls claiming I owe anyone 60.00 . I wouldn't ruin my credit report over 60.00. I want this company to remove the derogatory remarks as I have no clue what I owe or to whom. Please help me resolve this as I'm not sure if I'm being scammed. I have no documentation as i haven't received anything. My credit card offers credit checks and when i looked they were on my report . Thank you, ****Business response
01/17/2022
The account noted in the complaint was placed with us on 6/24/2020 from a bill incurred 12/31/2019. On 1/6/2022, our client notified our office that the bill was paid in full. We marked our file accordingly and on January 11, 2022, sent an update to the credit repository to have the account removed from the complainant's credit file. Once updated the complainant's credit file will show no record of the bad debt account. APEX does not control the deletion time period as that is handled by the individual credit repositories once our update is sent.Initial Complaint
12/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have 5 collections accounts that were all added to my credit report today from Apex Assets. I had no idea I had anything in collections. I don't know where these are coming from but would like to rectify this ASAP.Business response
01/13/2022
Our office sent 4 letters and made 4 phone calls to the complainant. Since the filing of the complaint, the complainant has reached our office and has been offered a settlement, by the original creditor, payable within 30 days . Thank you, APEX Asset ManagementInitial Complaint
11/09/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am not liable for this debt and I do not have a contract with ***** ********* ***** plus they did not provide me with the original application like I asked. Account No:************Amount Disputed:$266.00
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Contact Information
Customer Complaints Summary
22 total complaints in the last 3 years.
9 complaints closed in the last 12 months.