ComplaintsforVeritas Press
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Complaint Details
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Initial Complaint
11/04/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed up for English classes for my son and made monthly payments of $50 starting in February 2021. I attended tech day online. There were issues connecting to the Veritas Press system and getting help. I called and emailed tech support with no response. I attended orientation day online. Again, there were issues connecting to the system. The teacher tried to help me, but she was unsuccessful too (see screenshot attached). I contacted support, and I was on hold for an hour (see screenshot attached). I emailed tech support, no response. I could see this would not be a good fit, so I canceled the class before it began via email (see screenshot attached). I paid for the course, and Veritas Press didnt offer help in accessing the class. Veritas Press continues to debit my account for payments even though I have dropped the classes (see screenshot attached). Veritas Press is still unresponsive. I have called and emailed three staff members trying to resolve this issue. Veritas Press continues to take money out of my account, even after I drop the class and will not respond to voicemails or emails. (see screenshot attached).
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.