ComplaintsforNew Horizons Counseling Services, Inc
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Complaint Details
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Initial Complaint
03/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I wish I could give New Horizons a 0 rating. Its hard to find therapy today because of the high demand. I was put on a bunch of waiting lists and New Horizon was the first place that called me back. I wish I had read the reviews before I agreed to an appointment.I clearly told my therapist my availability before and during my intake which cost me $100 out of pocket. Not only did she take the appointment knowing her schedule would not allow her to regularly see me, she made a follow-up appointment with me. I then received a phone call from the owner _____. She was extremely unprofessional and belittled me. She insisted I meet with another therapist that was available. When I asked any questions about the new therapist, she was rude and got very defensive, trying to make me feel I was in the wrong for even asking. I could not believe this was a professional counseling service using intimidation toward their clients and trying to make me feel like how dare I ask or have a question. I asked for my $100 back and she insisted there was no way, blaming me for their mistakes. I have contacted my lawyer to see if there is a legal route I can pursue. Please do not go here for counseling. Read the other reviews. New Horizons is unprofessional, they do not answer or return your calls and is down right dangerous for your well being.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.