ComplaintsforSmilebuilderz
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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I called several times regarding my credit. I was promised a call, but I did get a call but missed the call. I called back and was given the run around for almost two weeks. I spot with **** (refund dept), and she blamed me for accusing her employee of something they didn't do, which I did not, but she was so upset that she assumed I was blaming someone. We didn't get anywhere besides her blaming me and cutting me off.Initial Complaint
02/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I went to Smilebuilderz for a consultation on 12/23/22. I was told I needed a post and crown for tooth number 30. ************************* was supposed to submit a benefit limit exception to my insurance company (***********) for pre approval for coverage. After multiple unreturned phone calls I finally found out that ******* had failed to submit the Benefit Limit Exception until a month later. The request was submitted without supporting medical documentation so it was denied by ***********. I now have an appeal hearing scheduled with *********** but I need a copy of the benefit limit exception that was submitted by Smilebuilderz. I have called ************************* of Smilebuilderz multiple times over the past week and a half and she refuses to return my calls. I attempted to get a copy from *********** but they told me that the provider (Smilebuilderz) has to be the one to provide me with a copy of the benefit limit exception paperwork. I need ************************* of smilebuilderz to return my calls and provide me with a copy of my benefit limit exception paperwork.Initial Complaint
12/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Went to their dental urgent care and was told that my insurance website was locked and they couldnt access any information then I was told if I for to make the call myself to them which their customer service closes at 6 PM they then told me that I needed to pay $440 in cash upfront before even passing the lobby I told them that I was not gonna pay $440 I have dental insurance and it needs to be ran through the system she told me that I could pay the money and then get reimbursed. Another work tried to explain that the insurance system was locked and they couldnt see my son without the insurance getting approved and I explain to them I was told the same thing when my husband was in the office in August and he paid them $385 out-of-pocket she said no maam it was put through your insurance company and I explain to her no it was not and I showed her my online claims they never submitted it to my insurance company so my husband couldnt get reimbursed so why would I pay them more money and not get reimbursed this morning I spoke to my insurance company and they confirmed that the bills were not paid they werent even submitted and they told me that no one had even called to confirm insurance yesterday August and the system was not locked on their end .Initial Complaint
10/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In May I went to smilebuilderz to have a tooth extracted. At that time they said I didn't have insurance and made me pay in full in advance. Afterwards I contacted my insurance and did in fact have insurance. My insurance company paid the allowable amount and said smilebuilderz needs to re-imburse me the difference in what I was charged and paid to them. First smilebuilderz denied getting paid by the insurance, then they tried billing insurance multiple times for same charges. They then about 2 months ago they said they were only going to re-imburse me half. After not hearing anything for 2 months I called them today and they are now saying again they are waiting on payment from insurance.
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Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.