ComplaintsforSplints and Daisies
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Complaint Details
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Initial Complaint
01/13/2022
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
My daughter's wedding was scheduled for January 15th 2022. My husband and I received the horrible diagnosis that we both tested positive for COVID 19 and for the health and safety of our family and friends we were put in a horrible position to cancel her wedding for a third time. While I understand this was very short notice and this florist has expenses and staff she needs to cover from a financial stand point of view, we were promised fresh flowers at the wedding on 1.15. So if we canceled on 1.7 why were the flowers coming on Monday 1.10? why is it my responsibility to pay her staff on 1.10 if the florist isn't doing a job for me? She claims the flowers would be donated to a nursing home.. really??? 5k worth??? Is this nursing home the stage for the **** ****? I do not believe her. She's rude unprofessional and a thief. I want my money back. She rattled off all of the cancelations she suffered during the pandemic as if nobody else did and it's not acceptable. WE had no intention of getting covid or didn't set out to play hard ball we want a refund. I do not care what her contract reads or what my daughter signed. I paid the bill and I did not sign the contract and I want my 5k back. Thank you for your help.Customer response
01/13/2022
Business Address Name: Splints & Daisies
Address: ********************************** #****
City: Lancaster
State: Pennsylvania
Phone number: **************
**********My daughter's name is *********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.