Business ProfileforKeystone Granite & Tile, Inc.

Date 4/20/2022 We purchased a quartz countertop for our basement from Keystone Granite & Tile. The company had our layout/design drawing when we picked out our countertops. We signed a contract and put down a down payment for the quartz that was picked out. We were under the understanding that it would be one piece when we agreed to the contract. There was no mention at this time that they might have to cut the counter down the middle. They had a templator come out to our home to make measurements in our basement. When he came out it was determined that they would have to put a seam in the countertop. They never contacted us or discussed that there would have to be seam down the middle of the counter through the sink. They installed the counter and it was then we realized there was a seam right in the middle. They also used the wrong caulk color which they did come and fix that. I contacted them about the seam and the reasons kept changing on why it had to be there. The final reason was for the safety of their installers. We told them that our decision would have been different if we were told there would be seam when we signed our contract. I signed the contract under the assumption that it was going to be one solid piece. The installer even mentioned that some people choose a different design in order to hide the seam. We were not given this option because we did not know the seam was going to be there. We should have been contacted when the technician came out to do the final measurements for the counter. We would have changed our decision if we would have known about the seam. They only thing they have offered us was "I am unsure why there is still an issue. We have apologized numerous times for the miscommunication about the seam." I was told that I would hear back from the manager but he never got back to me.