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ComplaintsforRussell, Krafft & Gruber LLP
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contacted this law firm to set up a consultation to proceed with a divorce. Upon taking my information, as well as the adverse party information (my husbands name and info), the assistant made a mistake with his name (the middle initial was wrong) and ran a conflict check within the firm that was inaccurate. Upon having the consultation, the attorney corrected his name and proceeded with the consultation. After completion of the consultation, another conflict check was done with the CORRECT name, and I was informed that my husband had used the firm for a previous domestic dispute and that they could not represent me unless I signed a waiver and had him sign one too. Had the conflict check been run with the correct name PRIOR to my appointment, I wouldn't have proceeded with the consultation. The attorney has refused to refund any of my money for the consultation, and this was their mistake entirely. I have an email with the admission of the attorney that it was her assistant that made the mistake with the spelling of my husbands name.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.