ComplaintsforDays Inn
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Complaint Details
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Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of stay AUGUST 27-29 2022 2 ROOMS *** AND *** I complaint to the front desk about mold in the bathroom and that the water from the shower was leaking on to the bathroom floor. My family stayed(slept in one room ) I was not offered a chance to change rooms, they did say that I would received a 66$ refund at check out but I did not received a refund. I do have some photos of the room and I can get a copy of my bank statementBusiness response
10/26/2022
BBB Case #: ********
Hotel Site #: *****
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by ********************* at the Days Inn by Wyndham property in Lancaster, PA. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. Customer Care was notified by the property manager that a discount was provided to the guest. As the reservation was not made through the brand website, our toll-free reservation center or directly with the hotel, we recommend you contact the website or travel agency with whom your reservation was originally booked. If the guest contacts the third-party booking agency and a partial refund was not authorized or issued, please let us know.
Please note our email address has changed. If you need any more information on this matter, please contact me directly at [email protected].
Kind Regards,
Melissa
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.