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Find a Location

Brubaker Motors has 1 locations, listed below.

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    Business ProfileforBrubaker Motors

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    CHRYSLER, PLYMOUTH, JEEP

    Business Details

    Location of This Business
    1020 Lititz Ave, Lancaster, PA 17602-1921
    BBB File Opened:
    1/1/1981
    Years in Business:
    101
    Business Started:
    1/1/1923
    Alternate Business Name
    • Brubaker Chrysler Plymouth Jeep
    Business Management
    • Mr. William Durkota, President
    Contact Information

    Principal

    • Mr. William Durkota, President

    Customer Contact

    • Mr. William Durkota, President

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I went to have a vehicle fixed for an overheating problem. From the time that I got there I was called a parts pusher, and just one of those people who dont know what theyre doing. I was told that all parts involving the engine cooling system need to be replaced. Brubakers service man said that he was told everything looks completely operational and its working fine. Thats why I need to replace the other parts. I took the vehicle in four separate times and each time did not fix the problem and they told me the last time to drive it around for a week, and if it still has the problem, bring it back, I spent $2200 replacing parts that did not need to be replaced when I was told that the system was working as it should. The last time I was in there the service manager called me poor and Im just like everybody else that comes in there and cant pay their bill, when I was just trying to hold them to a standard that if its not fixed and you say it is, you shouldnt be paid. So after I left, I took the vehicle to another mechanic and he had the problem fixed in under 15 minutes! Brubaker told me that the fan was running when it should be running and at the speed it should be running from the very first time I had it there. The new mechanic said that there was no low speed fan setting from the fan. It was a dirty connection so he pulled the connection apart clean it and it works perfect now. All of this could have been avoided if Brubaker would not have lied about the low speed fan speed, and I asked multiple different times if the fan was working properly. I honestly feel as they were soaking me to spend more money for such an easy fix that you could visibly see being a trained technician/mechanic. The sheer disrespect from the Brubaker service manager, and argumentative attitude from the beginning was unwarranted. I spent $2200 at brubaker $120 at the new mechanic and this doesnt include all the parts that I replaced prior to taking the vehicle to brubaker. Thanks
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chris G

    1 star

    08/10/2023

    I was treated horrible. An employee kept telling me to leave before they worked on my Jeep. They kept saying I'm not allowed to be there. It was just a drop off. Shouldn't of been a problem to wait in the customer waiting hold. They also left shop rags inside the engine bay twice. A hose was jammed in between a fan and a pulley. Could've been sucked inside and caused an accident. The employee kept telling me to leave even though I had an appointment. And he kept persisting for me to leave before they get to it. I was treated horrible. The same employee kept trying to reschedule me for the following week. I have very poor brakes and they didn't care.

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