Business ProfileforOscar's Pet Resort

On 7/26/22 I paid Oscar's Pet Resort for training of my dog *****. The amount paid was $175.00. Our trainer was with ********. If I recall correctly, we attended 2-3 classes. ***** was then scheduled for a grooming at this same facility. When I picked her up and got her home, I realized she was not bearing weight on her hind leg. I called *****'s and asked if anything happened during her grooming appointment that would have caused this and of course, they said nothing. I have another dog that went through 2 TPLO surgeries and ***** was acting the same way. I immediately emailed ********, the trainer, and told her it appeared as if ***** may need TPLO surgery and asked if there was any way she could refund the $175 (or part of it) as the surgery would be $5,000 and every ***** would help. She quickly emailed back that it is posted online that no refunds would be given.Fortunately, ***** did NOT need TPLO surgery, so we rescheduled our training for the next group to start in November. At the time this was to start, our work schedules changed and we could not coordinate a time to attend training.I scheduled a grooming for two of my dogs, ***** and ***** for 2/04. I emailed and asked if it would be possible, since I couldn't coordinate to attend training, if some of the $175 could be applied towards the grooming bill. They said it could not. Again, that the money is not refundable and that the trainer (********) already received commission. My question is, why would she receive the commission before the class was finished?I understand there need to be rules and guidelines, but sometimes there are truly exceptions. I truly wanted to attend the training, but cannot make it happen. My 80-year-old mother has since moved in with us and I care for her. I just think it's poor customer service. I think even a partial refund -- maybe $100 -- would be fair.