ComplaintsforB&F Properties
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Complaint Details
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Initial Complaint
12/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
When completing an application, there is an option to have a co-signer with an additional $25 fee to the original $50 application fee. I completed an application on 12/1/2022 with a co-signer, paying both fees totaling $75. When I called to check on the application I submitted, I was told they aren't accepting co-signers at the moment. There is no mention of this prior to or during the application process. Yet, they still accept the fee for a co-signer and will not refund it. If they're not accepting co-signers, there should not be an option to add one, nor a fee for one.Business response
12/29/2022
December 28, 2022
Thank you for reaching out to us and allowing us to reply to the above listed complaint. Our sincere apology goes to the customer who completed an application with a co-signer and paid the co-signer application fee.
We made changes to our application process during Covid removing the allowance of a cosigner, but we see it remained available on our website.
We wish to refund the (2) application fees paid in the amount of $75.00.
I see the customer's (****** ******) address attached in the letter, and if that is a current address we can forward a check on or about January 15, 2023 if that is acceptable.
Please inform me your decision directly by email: [email protected]. and I will get that request processed.
Thank you.
Caroline ** S********
Regional Property ManagerCustomer response
12/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.