Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They did a roofing job for my neighbor, their equipment damaged my lawn with their motorized equipment. They never asked my permission to go on my property. I contacted them twice. They called me once to say they would come out and look at it.Customer response
12/07/2022
Can you please cancel this complaint or mark as resolved. The business came to my home today to fix the problem.
Thank you
***********************Initial Complaint
09/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid $4800 for a new rubber roof on my breezeway porch. Elmer's roofing sent 2 kids to my property on Friday July 22nd to install the roof. I paid in full but sent and email along with pictures to Daniel S******** questioning the tar that was slopped on my brick and flagstone in front of my door. I also noticed a square patch on what was supposed to be a brand new rood. I sent an email on August 15th and 30th. Daniel called me on Friday September 2nd but cell reception was cutting in and out and I told him to call me when he got to an area with good reception. Today is September 6th, I still have a patched roof that was to be brand new along with tar slopped on my brick garage and the flagstone in front of my breezeway door..which he did suggest that I rub some gasoline on it. This is not a professional response to the problem caused by the business. I want the roof fixed..I should not be paying full price for a brand new patched roof and I want the tar removed from the brick and stone.Business response
09/09/2022
I spoke to ****** ***** on 9/16/22 and she agree to have us stop out and look things over within the next wk on two!!
Elmer's Roofing
Business response
11/02/2022
I have met with ****** ***** and we talk about the rubber roof and come to an agreement about the roof I also refunded her $1,500.00 on 9/17/22Customer response
11/02/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.