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ComplaintsforHand and Stone Massage and Facial Spa
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been a long time member and was getting monthly massages until July 2021 when I got a new job and my work schedule no longer allowed me to continue to schedule. They want you to schedule 3-4 months out when I have no idea what my availability would possibly be? I tried several times but could not schedule that far out. After one and a half years that passed I realized the $70.00 monthly payments they continued to take out of my bank account. I have made several attempts to contact Corp and local business and was told they would discontinue the monthly payments and could not refund over $1200.00 that they took from me and which I could not use up 20 some packages in 90 days after cancellation. I never signed any member cancellation paperwork and I believe I am entitled to a refund of service I could no longer use. Thank you.Initial Complaint
01/11/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have a monthly membership that I have been trying to cancel for quite some time. The business has been contacted twice, and both times I was notified that I would be receiving paperwork by email to sign and send back to complete the cancellation process. I never received the paperwork.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.