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ComplaintsforAmerican Music Theater
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Complaint Details
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Initial Complaint
02/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased tickets for ***********************, The *** * ***** ** Tour for 2021. The show was scheduled for April 9, 2021 at 7:30 p.m. My Purchase Order No is *******, Three Tickets in ************ Row * Seat ***, ***, ***. My Total for my purchase was $282.00. American Music Theatre canceled the show due to Covid-19. I was NOT reimbursed for those tickets. I want my money refunded to me.Business response
03/01/2022
The show in question was not cancelled, but rescheduled to April 21, 2022 at 7:30pm. She purchased her tickets on 8/18/20.
We sent her reschedule e-mails on 3/19/21 and then again on 9/18/21. She didn't open either of them. Attached is a copy of the 9/18 email we sent to her indicating her limited refund window due to the covid-19 postponement. The show is still upcoming, her tickets are still valid, and though her tickets are not refundable, they are transferable. The customer may gift or sell at her discretion, but there are no refunds.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.