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ComplaintsforAsphalt Services
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Complaint Details
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Initial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In September 2016 we paid Asphalt Services $4,900 to rip out our old driveway and install a new one. Mike the salesman said it came with a 5 year warranty. During the winter of 2021 I noticed the end of the driveway was cracked and had risen up 4 inches due to water getting in and expanding when it froze. I contacted Asphalt Services on March 2021 to have someone come out to look at it. The came out a week later and took pictures. Ken from their office said they would take care of it under the warranty but they wouldn't be out until late spring once they started doing work again. I called on June 11, 2021 and again on July 22, 2021 to see when they would be out. I was told they were trying to schedule the repair when they were in the area on another job. I called Mike in October 11, 2021 for an update and he said he forgot to put the order in. He asked me to send him an email so he wouldn't forget and put it on the schedule. I emailed him that day. Since then then will not return any of my phone calls. My wife and I have left 6 messages this month for them to call us back. I would like them to honor their commitment and fix our driveway.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.