ComplaintsforKPI 2 Incorporated

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ***************************** **********Belle Mead, NJ ********************* ******************, Langhorne, PA******** December 20, 2022 Dear Sirs, I wish to complain about roof installation and warranty that I purchased in 2013 at my home at ** ***** ****, Belle Mead, NJ *****. I  am complaining because when I purchased this roof John the owner told me and my neighbor (who also purchased a roof on on my recommendation) that it came with a 10 warranty for labor and a 25 year warranty from ***. I have contacted their office several times and spoke to several different employees the last of which was Paula in the customer service area. I also left a voice mail for John to call me back. Although they did send an employee to inspect the leak which is now causing additional damage, no one has contacted me back. I chose KPI because I served on a ****** **** HOA board and they replaced the community roofs. I am distressed that they tread their customers by not being responsive or standing by their work. To resolve this problem I would like you to repair the leak and uphold their commitments. When I first learned of this problem, I contacted Paula and the owner John in October of 2022, at your company, and was told that you would send a employee to inspect the problem. I believe that this response went unanswered till this very day. I would like to know what your company plans on doing to resolve this issue. Ghosting customers is not the answer.I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 10 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I may be contacted at the above address and phone number *** *** ****. Sincerely, ****** ******** CC: BBB of Pennsylvania, BBB of New Jersey

  Business response

  12/20/2022

  Please note that I had called back and left a voice mail to homeowner. I had no email to also write an email to speak to homeowner. I send a service technician right when i received homeowner call to make sure that this matter is taken care of right away. I did not ghost the homeowner as our technician was on site to inspect the leak. The leak is very hard to determine where its coming from. I had left a voice mail stating either we can come out and remove the shingles in the area where the leak is, replace the plywood and install new shingles to match existing. We have to remove the shingles to see where the water could be coming from. I was also told by the technician the fascia boards are started to be deteriorated and the water can be also coming from that area, as the fascia, stucco has not been installed by our company. Technician caulked an area to minimize the leakage. I asked homeowner to locate the *** certificate that i as well looked for. Unfortunately, it's been 10 years and i am unable to locate it. I can send my roofer on Thursday to remove the shingles and inspect the leak more and do the repairs on site. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩