ComplaintsforFuture Publishing
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Complaint Details
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Initial Complaint
05/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On January 6th, I ordered 2 items from Future Publishing Ltd, the receipts for which I have included with this claim. One of the items arrived in a timely fashion, the other (***** ******** ***** ***********) has not been delivered. After the first 9 weeks of non-delivery, I contacted the seller and they stated that a glitch in their system prevented the item from being shipped, that it had at that time now been shipped, and asked that I wait another 5 weeks for delivery. After another 5 weeks of non-delivery, I contacted the seller again and requested resolutions for the issue, to which they offered to either refund the item or to ship it again, and I requested a refund. The seller subsequently refunded $8.99, to which I claimed was an inappropriate partial refund for an item which cost a total of $29.99. Over a series of e-mails, I have provided the seller with a copy of my receipt from them detailing the total amount paid for the item and a confirmation from PayPal that a total of $59.98 was transferred to Future Publishing Ltd. Additionally, the seller has confirmed that they received $29.99 for the successfully delivered item (Teach Yourself Modern Landscape Photography), yet continue to insist that they received from me only $8.99 for the non-delivered item. So, despite my receipt from them, my confirmation from PayPal, their own confirmation of the amount received for the successfully delivered item, and the price listed on their website as €26.99 for ***** ******** ***** ***********, they refuse to complete the refund. I would like to receive from Future Publishing Ltd the remaining total of $21.00 for a full and complete refund of an item that has failed to be delivered after 20 weeks since the order confirmation.Customer response
06/10/2023
To Whom It May Concern,
My dispute with Future Publishing has been resloved through ****** and my complaint can be closed.
Thank you for your time,Thank you for your time,*********************Initial Complaint
12/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have contacted Future Publishing three times in the past in order to have them stop sending me their magazine subscriptions sales forms in the postal mail. In 2021 and 2022; I returned these subscription requests back to them, indicating that I wanted to be removed from their postal mailing list. I also called them ***************) in October 2022 and asked the same thing. but yet I continue to receive their unwanted sale ads in the postal mail with two more coming in just the past week (December 2022).Business response
02/07/2023
I apologize to the consumer. We certainly do not want to send correspondence to anyone that does not want to receive. I will have them removed from our marketing database immediately.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.