Business ProfileforTouchstone Kitchens & Baths

Touchstone just completed my Master Bathroom Renovation that started on August 12, 2021.  Yes, you read that right...a bathroom renovation that took almost six months to complete.  Although the design phase went smoothly, I knew that the renovation would have issues when workmen showed up less than 50% of the time during the first two weeks.  I communicated with the office and told them that I had specifically been told when I asked before signing the contract that a crew would be onsite continuously throughout the project. Touchstone stated that my experience was not typical and things should improve.  They did not.  From the inability to let me know when people would be at the house to every step taking at least three attempts, if not more, to get right plagued the job from the start.  ??I had agreed that due to supply issues that the job could be done in two phases.  Per the plan the first phase, to be complete by September 22, 2021 would leave me with a totally renovated bathroom with the exception of the cabinetry which would be installed in November when it was due to arrive.  I accepted this as I was trying to work with Touchstone and was aware of supply issues.  On September 22nd, I had no plumbing nor lighting components completed.  The shower was an ongoing issue that resulted in Touchstone's subs flooding the bathroom and causing water damage to the kitchen tiles beneath.  Just during the last two weeks has the shower been operational.  The toilet was delivered with the wrong parts as was the bathtub.  (Or so I was told).  I found that many times I was told delays were due to problems that weren't actually the root cause.  For instance I was told that the reason the shower faucet wasn't working correctly was because I was 'operating it wrong'.  Only to find out that it was because they had mixed up the hot and cold water lines and had to replumb it.  ??Let my job serve as a warning.  If you want a stress free experience, do not use Touchstone.