Business ProfileforRideman Transportation

On April 8, 2022, I made a booking for a series of rides with Rideman Transportation. These included pickups at the train station and trips to two colleges for my daughter's interviews. I prepaid a total of $699.15 for all the rides. The most expensive was a four-hour roundtrip from Latrobe, PA to Grove City, PA. We were charged $400 plus $30 waiting time plus 15 percent tip. The $699.15 total was charged to my Mastercard. The first three rides (all local to Latrobe) were delivered. On April 12, I called Rideman and reminded the owner that we had to be in Grove City at 12:30 p.m. He said he would pick us up at Springhill Suites, our hotel in Latrobe, at 10:30 a.m. At 11:01, he had not arrived. I called him (all these call times are recorded on my cell phone). He said he was en route. At 11:15, he was still not there. I called and told him that I was going to get an Avis car at the Arnold Palmer Airport. He claimed he was late because of an employee health problem which had forced him and all of his drivers to be unavailable, but that he was on his way. I said we could not wait. At this point, it was already impossible to get to Grove City at 12:30. I had to call the college to tell them that we would be late. Imagine how devastating this was for my daughter. At 11:19, we were arriving at the airport, and he called. He texted me, saying that I had "canceled" on the same day, and that he was keeping my money. It is not "canceling" to find alternative transportation when a driver is 50 minutes late. I would like your help in getting my money refunded for the Grove City trip and for one on April 13 to the train station, for which we also prepaid. I was told at the hotel that this behavior by this owner is typical -- that "he never turns up," and that he kept one of them waiting for two hours one time. I have also filed a disputed payment claim with Citibank. I can provide witnesses and time-stamped phone records.