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          Frederick Chevrolet Cadillac, Inc. has 1 locations, listed below.

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            Business ProfileFrederick Chevrolet Cadillac, Inc.

            New Car Dealers

            Contact Information

            1505 Quentin Rd

            Lebanon, PA 17042-7431

            Get Directions
            Visit Website
            (717) 274-1461

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers SALES, SERVICE & FINANCING.

            Business Details

            Location of This Business
            1505 Quentin Rd, Lebanon, PA 17042-7431
            BBB File Opened:
            6/13/1980
            Years in Business:
            40
            Business Started:
            1/10/1984
            Business Incorporated:
            1/10/1984
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Jeff Taylor, General Manager
            Contact Information

            Customer Contact

            • Mr. Jeff Taylor, General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Car taken in due to stalling and noise when turning left. Tech stated that transmission was bad and I needed a new one. They made a choice to install a used transmission and I was told if I had problems with it they would address it. After replacement, I drove the car home and it stalled within 10 mins. I immediately returned the car to the dealership. They kept the car several days and said they couldn't get it to stall, it was a fluke and I needed to pick it up. From this point on, the car was unreliable and would stall often whenever I drove it more than 10 or 15 mins. I rented vehicles from enterprise and ultimately purchased another vehicle. I took it to another dealer who said that the transmission is bad and they don't believe that it was ever replaced. The car is too unreliable to drive or sell. I talked to *******, the general manager, and was told that I would get a call back. I have tried 8 times in the last month to reach him or another manager and get a response fron reception that they will respond but never get a callback. I am shocked at their level of unprofessionalism. My only ask is for them to fix the transmission properly as I shouldn't have to pay again for bad equipment. Its impossible that this is due to my wear and tear. I haven't driven the car much since the repair.
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Melanie C

            07/20/2022

            While the sales guy was helpful and thorough, the service department and customer service are lacking here. I've had my truck for less than a year and have already had to have 5+lights replaced, transmission flush, O2 sensor failed, the spare tire isn't even close to being the same size as my current tires. I was told that I should not change my light bulbs it should only be done at the dealership (why? No answer to that), when I said there seems to be an issue bigger than bulbs burning out they were adamant I was wrong. After many visits and more than $150 in light bulbs and several hours missed from work (unpaid!) they finally figured out it was a harness that was bad. They were only willing to dig deeper after I got the manager involved. I was promised a loaner car so they could find the issue. When I arrived no loaner car was available. Any questions as to why certain things weren't working (auto start) no answer - I had to call back multiple times to get answers. They care about the sale of the car not the product that rolls out of the dealership. Customer service is unheard of. Get in, get out, no questions asked, satisfaction is not something they care about. You are just a number that is paying for low quality service and transportation.

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