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Find a Location

Ladd Hanford Chrysler has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ladd Hanford Chrysler

      2499 Cumberland St Lebanon, PA 17042

    • Ladd Hanford Chrysler

      2247 W Cumberland St Lebanon, PA 17042-2521

    Business ProfileforLadd Hanford Chrysler

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Ladd Hanford Chrysler has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ladd Hanford Chrysler

        2499 Cumberland St Lebanon, PA 17042

      • Ladd Hanford Chrysler

        2247 W Cumberland St Lebanon, PA 17042-2521

      Location of This Business
      2499 Cumberland St, Lebanon, PA 17042
      BBB File Opened:
      2/9/1993
      Business Management
      • Mr. Al Hanford, General Manager
      Contact Information

      Principal

      • Mr. Al Hanford, General Manager

      Customer Contact

      • Mr. Al Hanford, General Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/24/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I had my breaks and rotars replaced per the suggestion of this dealership in March. On 7-22-23 I returned to this dealership for an oil change where they proceeded to tell me that my (3 mo. ) old breaks were at a 7 on their 4 point inspection. I questioned how that could be when only driving on these breaks for 3 months. They re-measured the breaks and said that it indeed was a 7 and that it may be due to a caliper that was sticking out? Please keep in mind, nobody mentioned a caliper when they went over the 4 point inspection or prior on the date in March when they replaced my breaks. I do light city driving. There is no reason my breaks put on new measuring a 12, should be a 7 three months later. I was told that the Service Manager would be calling me, that never occured. Everytime I go to this dealership they find more to add to the services I need and clearly this is the norm when it comes to customer. I overhead them telling an older woman next to me that she needed four new tires because hers were dry rotted. The woman told them to go ahead with the service, however; inquired why she was not told of this when she was there 4 months ago. Tires DO NOT dry rott overnight nor do they in 4 months. This busines seems to practice fraudulent practice, especially to females whom they think is less than knowledgable regarding automotive repairs. I plan on taking my **** to another mechanic to verify these "repairs" were actually completed and that my car is in actual working order due to a grinding noise it is now making post being in the shop of this dealership 7-22-23. I am extremely upset and angered that this dealership would take advantage of the trust and safety of the consumer in this manner and I am asking for at least a partial refund on visit in March.
      Read More

      Customer Reviews

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