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ComplaintsforHockley Glass & Mirror, LLC
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Complaint Details
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Initial Complaint
03/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a window replaced with ******* before without any issues. This time I ordered a replaced glass for a bedroom window, 4 operators for the windows and 2 screens. On April 27, 2022 he emailed to say for all of that, it would be $1,033.00. He needed half down to order the items. I paid him $516 through ***** on 4/30/22. It took awhile to get the materials. ******* came out 8/30/22-he had the glass, the 2 screens and only 2 operators. He said he would order the other 2 operators and the handles to go with it for all 4 of the operators. He took one of my old operators to make sure he ordered the right parts. I also paid him another $516 through ***** on 8/31/22. After that, I sent emails checking in on 9/26/22 (no response), on 10/29/22-he responded on 11/1/22 that he got a new puppy, he will check on it now. I sent another email on 11/22/22-no response, 1/20/23-no response. I tried calling his phone in February, but it said the inbox was full. I went to the address where it says his buisness is, and it isn't there. I sent a message on ******** messenger on 3/3/23-again no response.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 12:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.