ComplaintsforPenn Builders & Installations Co

• Initial Complaint

  07/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We gave Massimo B****** of Penn Decks in Kunkletown, PA a 10K deposit in August 2022, he started work in late October 2022 and the first day on the job billed me for another deposit. This is not normal. Upon completion of our deck in November 2022 (and after paying 100 percent) we noticed some major problems with the deck’s construction -some very concerning for safety (after inspection passed.) Simply put, poor construction-spindles popping out, railing sliding down, balusters on crooked, boards not level. Massimo came back once to fix the lighting and said he’d be back to fix the spindles. However, he has not returned any phone calls, emails, or texts since April 2023. This is unacceptable after spending 30K. And it is very concerning safety-wise b/c a spindle that pops out is at the top of the railing which is tk feet from the ground! After I left a ****** review of 1 star, I noticed he is changing the name of his company. Consumers should be made aware, this guy is a fraud and a crook. We will be paying another contractor to fix these problems as a result of his poor workmanship. The cost of these repairs will total 4K. He now owes us money.

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of transaction: September 9, 2021 Amount paid to Penn Builders: $16,000 What Penn Builders committed to provide us: A maintenance free long lasting **** deck with a 20 year warranty because we used **** premium product Nature of Dispute: Bottom step is split on two corners where was a nail installed to attached decking. This defect did not show until winter time when cold weather caused it to appear. There is no way the product will now last with the split for 20 years and hold up to the weather. Has business tried to resolve issue: We reached out to Penn Builders several times and was assured by Massimo B***** multiple times that he would be out to fix the step and has never showed up and is now not returning correspondence. We also reached out to ****, receive a claim #*******. They said Penn Builders was one of their premium partners and they would reach out on our behalf to resolve the issue. They asked for 16 days to get in touch with Penn Builders and insured me that after 16 days, if no response they would move forward in a different way to resolve issue. We called back after 16 days and spoke with Caitlin Williams same person as original conversation and was told there was nothing **** could do as Penn Builders is an independent contractor. She did not let me know if they spoke to Penn Builders or not. We have text messages and pictures with communications with Penn Builders and **** about this issue. We are asking to have the step board replaced and neither company is stepping up to resolve the issue for us. If neither company wants to fix the board, we want a reimbursement so we can have a reputable company fix the step. Has the business tried to resolve issue: No Penn Builders owner, Massimo B***** said he would be out to fix several times, and has never showed up and is now not returning our calls or text messages Penn Builders invoice # ******. Warranty # ******** . **** claim # *******

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We hire Penn Deck to replace and install a Deck and stair case on 3/17/22 he quoted $5800 in labor if we supplied the material which we did. He provided a list of materials which came to $7000-$8000. He assure us that the deck would be built to code and that permits were not needed due to it being an existing deck. He came with his crew on 3/21/22 and completed the Deck in 3 days, he assured us everything was to code and that in the even that any issue occurred with the township he would return and correct the matter. We were contacted by the township on July 25th 2022 stating that a permit needed to be filed and it was not and that I needed to apply and submit plans for the permit which I did on August 1st 2022. I reached out to the owner Massimo who reply back via text he will provide plans which he never he never gave an updated plan. So we filled with the plans he provided in the beginning. To our surprise the plans were wrong and not to code. The building inspector came to inspect and found multiple violation and informed me that the builder Penn Deck did not follow code. I then contacted the owner Massimo over a dozen times via text, phone, emails and voice-mail with no response back. All we asked Hine was to correct the deck that he installed to code. He has failed to reply back in over 3 to 4 weeks. I have reports from the building inspector indicating all the issues with the Deck. I have emailed and text Penn deck with no response.

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