ComplaintsforLantz Slate Roof Repair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We hired this company to repair our roof after it was damaged by a series of storms starting on August 18, 2021. They came out on September 8, 2021 and worked on the roof, for which we paid . The next morning, after the next large storm, we woke up to a deluge of water all over our floor that ran into the basement after our interior ceiling tiles collapsed.After multiple phone calls and emails we were finally able to get in contact with them and they told us they would be out again to finish the repairs. On September 13, 2021 they were at our property again, we presumed to fix the faulty repair. Instead, they were there for less than an hour and told us they would be back in a couple days - no later than September 20, 2021, to finish the repairs on the roof. On 9-21-21 we sent a certified letter stating we would be pursuing legal action as no one had come to repair the roof. They returned, but after a dry spell there was another heavy rain on 10-29-21 during which the roof leaked again. We sent emails including photos and videos of the leak. We left multiple voicemail messages, but have never heard from the company. The scheduled interior repairs are now indefinitely on hold until these repairs-which have already been paid for- are complete.Customer response
11/11/2021
The issue has been resolved. The company came to the house yesterday and fixed the problem. Thank you for your help
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.