ComplaintsforWinner's Circle Training, LLC
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Complaint Details
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Initial Complaint
03/03/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello, my name is ******* and I am currently involved in a credit card dispute with Winner'c Circle Training. Winner's Circle Training Offers an online course in personal finance, priced at $6,800. I was told over the phone that there is a money-back guarantee prior to making the purchase. The merchant possesses an audio recording of this phone call. After expressing dissatisfaction with the course, I requested a refund but was denied and told that there actually was not a money-back guarantee, and I would not be receiving a refund. I believe I am a victim of consumer fraud via false advertising. I have already filed a dispute with the credit card company but they deemed the transaction valid because the merchant did not present this audio recording, and they have refused to share it with me directly. What I would like from the BBB is either a full refund from the merchant or the audio recording of the phone call so that I can continue the dispute with the credit card company.Customer response
03/21/2023
Earlier today we spoke on the phone about closing the ticket that I opened a few weeks ago, and it was requested that it be in writing, so this email can be used as that writing.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.