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Find a Location

WebstaurantStore has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • WebstaurantStore

      40 Citation Ln Lititz, PA 17543-7604

    • WebstaurantStore

      11 Industrial Cir Lancaster, PA 17601-5927

    • Webstaurant Store

      11700 mexico farms rd Cumberland, MD 21502-6616

    Business ProfileforWebstaurantStore

    Restaurant Supplies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    The BBB suggests you read and understand company policies including return, refund and shipping policies.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 51 Customer Reviews

    Customer Complaints

    120 complaints closed in last 3 years

    20 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Based in Lancaster, PA, WebstaurantStore provides restaurant supplies and equipment to the food-service industry and individual customers worldwide. With hundreds of thousands of products available and millions of orders shipped, we have everything your business needs to function at its best. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies. Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.

    Products & Services

    Commercial Ice Machines, Gas Ranges, Convection Ovens, Vacuum Packaging Machines, Griddles, Espresso Machines, Walk-In Refrigeration, Ice Cream Freezers, Commercial Chest Freezers, Food Storage Supplies, Smallwares, Beverage Dispensers, Hotel Room Supplies, Dish and Flatware Racks, Restaurant Dinnerware, Beverageware, Linens and Table Covers, Eco-Friendly Disposables, Table Tops, Restaurant Chairs, Trucks, and Dollies, Iced and Frozen Beverages, Herbs and Spices, Ingredients and Snacks, Baked Goods and Desserts, Trash Cans and Recycling Bins

    Business Details

    This is a multi-location business.

    Find a Location

    WebstaurantStore has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • WebstaurantStore

        40 Citation Ln Lititz, PA 17543-7604

      • WebstaurantStore

        11 Industrial Cir Lancaster, PA 17601-5927

      • Webstaurant Store

        11700 mexico farms rd Cumberland, MD 21502-6616

      Headquarters
      40 Citation Ln, Lititz, PA 17543-7604
      BBB File Opened:
      2/4/2009
      Years in Business:
      20
      Business Started:
      1/1/2004
      Business Started Locally:
      1/1/2009
      Type of Entity:
      Corporation
      Business Management
      • Ms. Chelsey Texter, Director Of Customer Service
      Contact Information

      Principal

      • Ms. Chelsey Texter, Director Of Customer Service

      Customer Contact

      • Ms. Chelsey Texter, Director Of Customer Service

      Customer Complaints

      120 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      51 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Matteo V

      1 star

      09/23/2024

      Disappointing Experience - Will *** Return We recently had an extremely frustrating experience with Webstaurantstore that led us to conclude that we will no longer be doing business with them. Our order was delayed multiple times due to missing documentation, which caused significant disruptions to our project timelines. Despite numerous attempts to resolve the situation, communication remained inconsistent, and the resolution process was slow and tedious.While their product selection is broad, the customer service we received was severely lacking, and we ended up managing several critical steps ourselves, which should have been handled by the vendor. Webstaurantstore's failure to meet basic shipping and documentation requirements created an unnecessary logistical ************ the end, we hope to provide feedback to help other potential customers make informed decisions. If you're considering working with them, be prepared for delays and extensive follow-up on your part.

      WebstaurantStore Response

      09/24/2024

      Hi ******* we have escalated your recent orders and the experience you described to our ***************************** team for further review. Please keep an eye on your email for updates from their team.

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