ComplaintsforCertainteed Corporation
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Complaint Details
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Initial Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my roof replaced in July of 2006 with Certainteed Landmark 40Plus shingles. I've noticed over the past 18 months that the granules keep falling off. I had a roof inspection this week and was told that there is a layer of granules in the gutter. The gutters were cleaned in January. This is supposedly a 40 year roof yet it isn't even lasting half of that!Business response
06/12/2023
Hello
We have no record of your claim in our system please call ************** or you can start a claim at ctroof.com and we can address your concerns promptly.
Initial Complaint
06/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a claim in 2022 under my warranty for solar panels manufactured by Certainteed. At first they claimed they no longer manufactured panels that fit my system and would have to manufacture some to fit. Since then they have stopped replying to my emails and they are not available by phone. Half of my solar panels have failed or are failing in a system that I spent $20k on in 2019, and Certainteed will not uphold the warranty I purchased. The panels are defective and it's obvious that they have no intention of honoring the warranty. I was promised they would be replaced.Business response
07/05/2023
call: CertainTeed Solar Dept at ************** for any additional concerns re: claim ********* for assistance.Customer response
07/19/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
I have tried multiple times to contact Certainteed by email and phone and do not recieve replies nor have I ever been able to speak to a real person about this matter. I have been out of state on vacation, please do not close this complaint. It has not been resolved.Regards,
******* ******Business response
07/19/2023
Hello:
We will have our Solar team call you to help you resolve your concerns. If you have any direct questions please email us at *****@************.com Attn: Solar Dept.
Initial Complaint
02/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my roof replaced in November 2021 with Certainteed materials. The shingles were defective. Certainteed came in August 2022 , performed analysis of the shingles and agreed they were defective and will replace the roof as stated by the warranty.However, they would not tell us the amount and would only want to deal with a contractor. we gave them one. certainteed decided to issue an initial payment to him without our consent. we actually sent a note to them prior to that that we did not want them to do it. the contractor could not complete the work. we have decided to use someone else. all the contractor did was to have the shingles dropped at our place since November 30. certainteed would then tell us they paid him 14k without our approval. They would not work with another contractor. we jusr have learned that their budget to replace our roof was 20k while our original cost in Nov 2021 to replace the roof was 24k. if anything with the inflation, the cost should be higher. Also, we should not be held responsible for the amount they chose to pay the old contractor unilaterally. They need to settle with him. the check did not come from us.we need our roof replace asap as the shingles are defective. we do not want any damage to our roof. Dealing with them has been a nightmare. Poor customer service, they barely return calls or show any consideration.They have to support the entire cost of the replacement. their defective products has caused this nightmare to us.Business response
02/17/2023
Hi ******* we have responded to this homeowner and their claim attached is the word doc version of our reply for you. If any questions let me know
Initial Complaint
01/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought the CertainTeed Presidential Roof. It came with a warranty of 50 years. It didn't even last 20 years and the ridge caps have blown away. I have had 2 roofing contractor out and both of them are in agreement that it was installed properly. I have sent and filled out all the warranty information to Certified. But for months we have been getting the run around. My husband and I are in our late 70's and we go over to the neighbors yard to retrieve our ridge caps from their yards. Anything you could do would be greatly appreciated.Business response
02/03/2023
We have responded to your concern; we have sent a settlement release to your email. Please call Tech Services at 1-************ so we can further help you in this matter.
Thank you,
CertainTeed Tech Service Rep.Initial Complaint
10/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
denied shingle warranty I moved in this house brand new construction in 2009 by 2014 one of the two roofs needed replaced shingles were sliding off like wet paper. I knew they were defective yet the company said no they were fine.Any idiot can see they were cracked curling and not worth two nickles I suffered many loses cause of this needed both roofs replaced prematurely repairing ceilings from water leakage and I want my money im out.I would like the company to contact me directly Im very upsetBusiness response
12/30/2022
11/29/2022
Dear *** *******,
CertainTeed LLC has received your correspondence dated November 2, 2022 and we have reviewed ******* *******'s file.
CertainTeed was contacted on July 11, 2018 regarding a shingle issue at the above-referenced property. CertainTeed promptly sent a warranty claim kit to the homeowner, which requests that shingle samples, photographs and a completed evaluation form be submitted to our lab. We received the requested samples and information in our lab on July 18, 2018.
An evaluation of the warranty claim was completed on July 19, 2018 and a determination was made to reject the claim per the terms of the Asphalt Shingles Limited Wind Warranty (5 years), which was in effect when the shingles were installed. A rejection letter was sent to the homeowner with a copy of the warranty.
I have enclosed a copy of the limited warranty for the specific product and year the shingles were applied for your review.
If I can be of any further assistance, please do not hesitate to contact me.
Sincerely,
Bob M*****
Technical Service Representative
Technical Service Department Roofing Products GroupInitial Complaint
10/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Warranty Issue, Ticket#:*********. 5-Star warranty on ******** shingles. Roof is 3 years old. Some shingles have blown off in one area of the roof. I opened ticket #CR0854530, but did not hear back in a timely manner, I contacted a local roofer to make the repairs because I was concerned about leakage. CertainTeed has informed me that the contractor I hired is "not certified" by CertainTeed, and the warranty is void. The contractor that originally installed the roof was certified by CertainTeed, but has since been de-certified by CertainTeed. The contractor I hired to replace the blown off shingles stated the the shingles were not installed correctly. I have tried repeatelly to have CertainTeed send someone out to check the rest of the roof to astertain whether the shingles are installed correctly. They have refused all requests.Initial Complaint
08/27/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Purchased in March 2021. It is now August.
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Customer Complaints Summary
29 total complaints in the last 3 years.
19 complaints closed in the last 12 months.