ComplaintsforReed's Woods, Inc.

• Initial Complaint

  03/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My stucco chimney was damaged and in January 2022I a Masonry contractor by the name of a ********************* came out to my house to see what the problem was. Later the Masonry contractor told me the work would involve a wood carpenter.The Masonary contractor contacted Mr. Reid of Reed’s Woods Inc.The Masonry contractor ask Mr. Reid if he would be available to do the job or one of his workers. On or around February 6 or 7 of 2022 mr. Reid of Reeds Woods Inc. showed up for the purpose of providing an estimate. The Masonary contractor requested him to go up on the scaffold to look at the damage to the chimney area and side of the house and roof. Mr. Reed said he was not climbing up the scaffold. At that time Mr. Reed told me he would have two guys come out and perform the work. He then quoted me a price. Mr. Reed asked me if I can pay That. I replied that I could. One or about February 7 or eighth two workers showed up from Mr. Reed’s organization. And started to do the work and dropped off materials for the work. In fact I told them that there were theft in the area and I did not want to be responsible for any wood left out front that he could put it in the secure yard. He told me he wasn’t worried about it but moved the word eventually to in the yard. On February 9 I called Mr. Reid and spoke to him for three minutes. He quoted me a price for the labor and materials of 2,700.00 for the job. I told Mr. Reid I would give the check to the worker as payment for the work the worker gathered up sheets of plywood and roof covering materials. This was all paid for in my payment. Mr. Reed and the worker thank me for paying for the job. On March 9 I received an invoice from Reed’s Woods Inc. Telling me I owed him $635.60. I called Mr. Reed and he thanked me very much for my quick payment on February 9. But said he looked over the hours of the worker and I now owe him $635.60 On 3/2/22 to the check was cashed. By Reed. I paid in full the amount given to me by Reed. I paid I full.

  Business response

  03/19/2022

  It appears that ********************** may have a somewhat legitimate complaint.  Upon reviewing the paperwork it appears that I made a mathematical mistake.  This has nothing to do with *******************.  This is all me.  The labor came to $2,700.00 36 hours @ $75 per hour.  Materials that were used came to $320.60.  The customer was only charged for the materials used.  The math error on the invoice was all me.  I apologize to the client.  I had an excruciating migraine that day and did not check my work.  

  ********************** owes us nothing.  I will eat the error. 

  We have been in business for 32 years and have always been in good standing and hope to continue this status.  Our business is based on repeat and referrals and we'd like that to continue. 

  Please let us know if you need any further information.  This is the first complaint we have ever had and it rattled us a bit.  

  Thank you,
  
  Patricia **** R***
  Vice President
  

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