ComplaintsforK F J Enterprises, LLC.

• Initial Complaint

  03/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I Have been trying for two months to have my loveseat replaced because it is not repairable and i keep getting the run around by the store management team i would like my loveseat replaced My Lease Agreement *****

  Business response

  04/13/2023

  We are in receipt of the customers complaint dated April 5, 2023.  The store General Manager met the customer at their residence.  The customer admitted the loveseat was damaged over a year ago and out of good will, the General Manager replaced the loveseat in March 2023.  The customer has since paid off the account in full on March 22, 2023.  The Regional Manager also contacted the customer to ensure that they are fully satisfied!

  Customer response

  04/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  02/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a floor model sectional but they delivered one they had in the back that was repossessed.. the guy delivering it laughed and told us the floor model was still in the store.. my sister was a witness to it all.. I called the manager ***** first because every piece was broken in some way then when the guy told me it’s not the one I ordered I called again.. ***** the manager swore that it was the floor model . I even said if I came down to the store would the sectional I ordered still be there he said no .but the guy at my house said it was… A couple days later I called because I found another broken piece this is when he tried to gaslight me and said I ordered the used one and that’s why I got a good price.. I asked him to stop lying.. I called *****’s corporate number to complain and they said they would have someone call me .. and it was ***** that called .. on top of all of this they broke my front door.. I got a mattress as well but again it’s not what I ordered.. I really need help.. I don’t think I should have to pay for this at all .. classic bait and switch ..it was a lie and I’m mentally exhausted from this all.. I just don’t want them to do anything.. the company needs to charge off everything due to mental abuse from the management

  Business response

  02/27/2023

  
  Thank you **** for your quick response!
  
  Here is our response to the complaint 
  
  We are in receipt of ************** complaint dated February 10, 2023.  ************ came in on Black Friday to shop at our Lancaster location.  She noticed a living room set that was marked clearance (retail sale only) at the back of our floor.  She asked if she could make payments on the set instead of paying for it all at once.  We agreed to put the living room set on a lease agreement and she was happy.  The same day, she decided to sign-up for a mattress as well. 
  
  ************ put $0 down towards the living room set and $78 on the mattress.  We delivered the merchandise to her without any damages to the house and she signed a delivery ticket indicating that she was satisfied with the delivery.  ************ has not made any payments on her 2 accounts since 11/25/2022. 
  
  Per the General Manager, We explained to her that she signed the lease agreement for pre-leased merchandise at a significantly discounted price!  We offered another living room set to which she declined because it was not as good of a deal as the one she received on clearance.  We have tried to resolve this issue with ************ a number of times but she wants it all for free.
  
  According to the lease agreement that she signed; she does have a right to terminate the agreement with no penalty.   To date, she has not paid any monies towards the living room set and her options to keep the merchandise is to make the payment or return it.  During our conversation with ************ on February 11, 2023, she requested us to pick up the items on February 17, 2023.  She will have no further obligations with us once the merchandise is returned.
  
  As a one-time deal and in an attempt to win ************ back as a customer, we will give her $100 off her next lease agreement with us. 
  
  If she has any further questions, she can contact the store manager at ************.
  
  Sincerely,
  
  ***********************
  
  Thank you again!
  
  ******************************* *****
  Office Manager/Executive Assistant
  KFJ dba Aarons Corporate Office
  ******************************************;
  **********, ** 17111
  O: ************
  F: ************

  Customer response

  02/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Im rejecting it because everything in their response was a lie!! Its sad because the manger is never going to be held accountable for his wrong doing
  
  Regards,
  
  *****************
  

  Business response

  04/28/2023

  We are sorry ************ feels that way.  We pride ourselves on the quality of our service and welcome the opportunity to discuss it further with her.  Our Regional Manager did attempt to reach out to *********** but the number we have on file is disconnected.   We would urge her to call ************.  
  
  Our Regional Manager did note that she also opened another account with our Red Lion Aarons store and recently returned the living room set there as well.  ************ is well within her rights to return the product at any time per our lease agreement and when she is ready to come back to our Aaron's store, she is welcome the use the $100 credit per our letter dated February 27, 2023.   
  
  Sincerely,
  ***********************

• Initial Complaint

  02/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Bought Washer and dryer 1 1/2 year ago for 2499.00 and tryied to take it it back and they said i owed them 3200.00 i have Proof of payment but and took it every month electronicly i only owed them 300 . I refuze to pay for something twice. My husband just died so now they target Windows. They were informed of this. I still owe the last payment of 300.00 i will pay this when my name is cleared how can they get away with this.

  Business response

  03/18/2022

  We are in receipt of the customer's complaint.  The customer leased  online a brand new ******* 4.5 cubic ft steam front load washer and 7.5 cubic ft steam front load dryer set.  Customer agreed to pay $178.99+taxes equaling $189.73 per month for 24 months with a retail price of $2,519.98.  Customer had the option of paying it off sooner, within 120 days, at the Retail Price, but did not.  Instead, she reverted to a regular lease to own option.  She had paid $1,079.18+taxes, which is approximately 6 months worth of lease rent.
  
  Customer has not made a payment on the agreement since October 1, 2021 and her agreement has been past due since November 1,2021. She owes us 6 months of lease rent totaling $1,138.38 which includes the fees per her agreement. Per the lease agreement, if renewal payments are not made within 7 days, the customer loses all legal rights to this property.  You can reference the termination and reinstatement clauses per the attached agreement.
  
  Customer went 5 months past due and became a charge off in our system with $948.65 in back rent plus all applicable fees.  The customer last told the store that she sold the product to a friend.  We were able to recover the product on March 7, 2022. 
  
  The customer now owes $1,073.94 plus applicable PA Sales Tax of 6% totaling $1,138.38.  Once the customer pays the back rent, she can also exercise an early purchase option for her to receive the product back for $2,722.52. 
  
  Please have her contact the store at ************ if she has any further questions. 
  
  Sincerely,
  Farzad I**********

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