ComplaintsforCJD Custom Builders
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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
**************** began renovations on our bathroom in October 2022. A new window was purchased by **************** for this project. **************** broke the window prior to installation. He told us he ordered a new window and as soon as the window came in, he would be back to install it. **************** finished the bathroom renovation in early December 2022 with no window. **************** never got back to us about when he would be back to install. After multiple attempts to contact ****************, we were unsuccessful. We did not contact him in January due to **************** having a new baby. We contacted him in February, March, and April via text and phone. Finally after multiple unanswered text messages and phone calls to ****************, he returned our text in April- promising he would be there at the end of that week to install the window. The day came and went without **************** showing up. Two more texts in May followed without an answer. This job has been PAID IN FULL since December 2022 and it is now June 2023. almost 7 months to the day. We ask that **************** either returns the cost of the window as well as the labor we have already paid for or we will be seeking legal counsel.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.