ComplaintsforKeith Specialty Store Inc
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Complaint Details
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Initial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased an Armstrong ***** limit switch from this company. They send me a nonworking product. the limit switch is broken and constantly reads open. The company does not return communication and the company website claims they won't take back any parts unless they are "brand new" despite shipping me a used part, to begin with, and their website they do not refund shipping and they charge a restocking fee if you return it more than the purchase price. These are all actions of a company knowingly selling broken parts to consumers in order to make use of a "must be brand new, no shipping, plus restocking fee" scam.Business response
05/18/2022
Keith Specialty Store
6791 RT119 Hwy N
Marion Center, PA 15759
724-397-8838
May 18, 2022RE: Complaint ********
We do not sell used parts and would never knowingly ship a broken part. Although rare,
any part can be defective from the factory. Our normal practice is to send a replacement
part. The customer is either given a return label or told to scrap the defective part,
depending on the part value. We checked our call logs and email accounts and there
were no calls or emails from this customer. Two days ago I called the customer and left a
voice mail asking him to call me to discuss the problem. He did not return my call. We
take offense to the accusation we are running a “scam” operation. However, to settle this
quickly and to honor the old adage that the customer is always right, we are refunding the
entire purchase including the shipping.Customer response
05/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
no contact from business or response to web form. can attach a return label for part to be returned if they wish and will ship back.
Regards,
***** *******
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Contact Information
6791 Route 119 Hwy N
Marion Center, PA 15759-7216
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.