Business ProfileforQuality Living Home Care LLC

A Veterans First rep visited my elderly parents' home in April 2022. He explained the program and that they would provide attendant care through an outside company in our area for my Veteran Dad and submit all documentation to the Veterans Administration for payment. With their guidance, they made sure my parents met all financial criteria to qualify. I submitted pages of bank records and documentation to them. A large packet of information was quickly gone through as the rep talked explaining the program. We were told where to sign so "Veterans First could file for my Dad". NOT ONCE were we told that we were signing a contract, that there was a chance the Veterans wouldn't pay and it would be our financial responsibility, or that if my parents passed away that the case was closed and it was my financial responsibility. Veterans First has closed my parents ' case as they both have passed in Oct and March. I was emailed a bill for $2,224.23. I feel taken advantage of because we were so desperate for help and they knew it. I do take responsibility for not stopping the reps from flipping pages and read what I was signing more closely. They were so smooth that they fooled my Dad, myself and my husband. If it was said this was a contract we were signing or that we could be financially responsible, one of us would have questioned this and definitely not signed anything. The document does state if the client passes that Veterans First with the help of the family will pursue payment from the Veterans. This is NOT the case. Veterans First wants paid 2 weeks after my Mom passed.