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ComplaintsforPennzoil Tire Lube Express
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Complaint Details
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Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Nov 17, 2021, I took my 2013 Kia Sorento to Pennzoil due to the front right side brake grinding. It was decided that they would fix the front brakes. New rotors and brake pads. Also, I was getting my vehicle inspected and oil change. When it was done (was told and hour, sat there for 4) they gave me the price, I paid, then left. Didn't notice the grinding and thought it was taken care of. On April 6, 2022, I had grinding in the front left when pushing the break. Not understanding, I took it to a shop and found out that the front breaks had never been touched and were so bad I could have been in an accident. My bill at Pennzoil was $325.98. Why am I paying for service that was never done. By the time I went to the other shop, I had $200 extra in having to replace the caliper due to it being driven with bad brake pads. The new shop informed me if Pennzoil had just done the job they charged me for, I wouldn't have had this problem. How can a company charge you for work that is not done. I have small babies in my car, and the new place said we absolutely could have had a bad accident due to the lies and negligence of Pennzoil. I fully expect a refund for $325.98.Business response
04/26/2022
To whom this letter may concern,
On 11/17/2021 ****** came in for a inspection and a brake check, upon inspection she need front and rear brakes and rotors. The front at the time were passing at 2b which is PA state minimum. The rear were metal on metal needing to be replaced to pass inspection. ****** was clearly told by one of our service writers, what was going on and what we were doing. I have included copy of all paperwork from the day she was in. She was very clearly told she needed front and rear brakes and rotors but only
f today to pass. So she said to just do the rear and ill make another appointment in the near future to get the front down. So we clearly stated that on here inspection report at the bottom. (HIGHLY REC FRONT BRAKES AND ROTORS JUST PASSED OF TODAY) Somewhere ****** forgot what she had replaced and took her car to another shop, thinking she had the front replaced which she clearly didn't per her receipt and also her inspection report. This leads us to writing this letter to explain. We also reached out to ****** to clearly explain and I belive she understood. Please look at her receipt where you will she we replaced the rear brakes and rotors and also look at here state paperwork where it also clearly states that we recommend her replacing the front soon. Also her visit she got a oil change, state inspection and also rear brakes and rotors this is where the price of 309.65 plus tax came from. Once again this was very clearly stated on her reciept that was given to her when she paid the bill. Any other question please reach out to me direct by email or call ************************* ** ************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
2500 Fifth Ave
Mc Keesport, PA 15132
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.