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ComplaintsforSeraly Eye Care Associates
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Complaint Details
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Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 3/2/2022, I bought a pair of glasses and did an eye exam at this place, and paid 239.8. Invoice number ****** After that, I got a bill for an additional 155.47. They claimed that it is because my eye exam is diagnostic instead of an annual eye exam because I said I have dry eyes when the doctor asked me are there any issues or concerns about my eyes. It is not correct to change my scheduled annual eye exam to a diagnostic exam because of regular common eye problems. They should also tell me before they start the service. Why don't they tell me upfront when they change the regular annual eye exam to a diagnostic exam if this is correct and ethical? They don't have the guts to tell me this and the price change because they know very likely I will say NO. That's hidden fee and fraud!Business response
05/13/2022
This is Autumn with Seraly Eye Care Associates. We spoke on the phone today. I wanted to let you know that this complaint has been resolved privately with the consumer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.