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Complaint Details
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Initial Complaint
06/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a 2011 Nissan altima from Steubenville pike auto April 2021 during ownership of the car the vehicle the car had to have numerous repairs done including 2 catalytic converters exhaust work and suspension work. Got the altima inspected may of 2022 to find out that it needed $2300 in work to pass inspection after that I went to get a trade in value for the altima and found out the mileage in the car was rolled back sated in the carfax that was pulled up. I went back to Steubenville pike auto to talk to the manager about the rollback mileage and they said that there was nothing they could do because it happend before they obtained the car.Business response
07/21/2022
I am very familiar with this vehicle, and I personally spoke to *** *** regarding his concern. He recently traded in the car we sold him to another dealer and was not happy with the trade in value they gave him. When he brought the question of a mileage rollback to my attention, I addressed what appeared to show a typo on the Carfax report he had from the previous dealer two owners before we purchased the vehicle. According to all the state records we have and copies of titles from transferring it we see no record of any mileage inconsistences. Unfortunately, it appears the dealer he purchased his new car from took advantage of the typo that showed up on CarFax to lower the true value of his trade in. We had nothing to do with the CarFax typo or his trade in so unfortunately, I cannot do anything else for *** *** than the advice we gave him to address the trade in value with the dealer he traded it in to.
Sincerely,
Jason P*****
Steubenville Pike Auto
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Contact Information
6014 Steubenville Pike
McKees Rocks, PA 15136-1317
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.