Business ProfileforMedvet Pittsburgh

I took my dog to this place on 4/3/2024 after he ate a rat poison pack. When I was there on the 3rd, and the vet told me that what needed to be done and part of that was bringing the dog back the following 2 days for blood work. The vet told me the total was $560.00, I proceeded to ask the vet if this included the next two days that I had to bring him back, the vet said yes. Part of the treatment plan was to bring the dog back after 30 days for a clotting test, I asked the vet again, the only time I will have to pay again is for that clotting test, the vet's answer was yes. I brought the dog back the next day, I waited in the lobby for 30 minutes, then they took my dog back for the test without explaining any of the cost. They then tell me to check out and they said I owed $250.00, I asked why, because the day before they told me this covered these days. They told me sorry for the confusion. They had ample time to tell me about the costs of the blood work the following days, cost was never explained other than that it was covered. I wrote an email on the contact us page, a lady then did call me. I told her that I felt lied to and mislead. Her response was half apology and have admittance to what they have done. The lady's response was "The vet did not purposely mislead you, but we are sorry that you feel that way". So she is telling me, yeah we did mislead you but not on purpose so it is okay. This is unethical and should have been dealt with differently than just a half-assed apology.