Business ProfileforBaker Epoxy Coatings

We built and moved into our new home on 8/14/2020. On 8/19/2020, we had Baker Epoxy apply an epoxy coating to our garage floor. We paid $2,400 for the work. The contract includes a 15 year warranty on materials and workmanship. On 9/7/2021, I first reached out to Shannon B**** via ******** messenger to explain our garage floor had yellowed and provided photos. She explained the yellowing was due to a UV top coating not being applied, which they do not typically apply to interior garages. We did not know this was an option or would even be an issue, as we have windows in our garage and when the doors are up the sun shines inside.She explained they would absolutely take care of the issue. After multiple back and forth messages due to them being short staffed or too busy, we were finally told we were scheduled for January 2022. We then received no further communication until I reached out in February 2022 and was told Jayson would stop out that week to look at our floor. Jayson never came out and we received no further communication until I messaged Shannon again in July 2022. In July 2022 we were told we were scheduled for 8/15/22. On 8/10/22 we were told they couldn't do the work that day anymore as they were too busy, but they would stop out to look at the floor. At 8pm on 8/15/22, the night Jayson was to come out, Shannon said Jayson was still 45 minutes away from home. I told her because it was late we could reschedule. I received no further communication and reached out again on 9/13/22 with no response on Facebook messenger. On 10/11/22 my husband emailed Shannon and she replied on 10/27/22 asking for our availability for the coming weekend. We provided same and she has not responded since, even after multiple emails asking when they'll be out. It has been 1 year and 2 months since I first reached out to Shannon regarding the issue. We have been more than accommodating and would like our floor repaired pursuant to the warranty.