![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFaulkner Cadillac
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my truck in for an oil change a few months ago to Faulkner CDJRF. They pulled my truck out of the Express Lane before I even checked in, they told me it would be an hour wait. No problem. About 35 minutes later it's pouring rain outside, the service advisor comes over to me and tells me they left my sunroof open in my FULLY LEATHER WRAPPED INTERIOR. I contacted the manager and they wanted to "detail" it. The stitching is coming out in multiple places. Rust is forming INSIDE the truck now and they keep screwing me around and making it very difficult to get my truck in there because they refuse to come in on a Saturday to make this right, I work 5-7 days a week and don't get much time to do extra things because most places are closed by the time I get off. They refuse to email me back without me sending double emails, I set up times to come in and they refuse to respond. I just bought the truck from them in December, they ruined my $50,000 truck interior at the FIRST oil change and have been ******* me around ever since. I have video, pictures and multiple emails of the damage and them telling me "They'll make it right". But then make it really hard to get there because they won't make any effort to "Make it right". All this happened back in May 2022. I sent them these exact pictures showing the blatant damage and swollen leather and they told me "it's too hard to see the damage". Leather isn't supposed to be wavy and the stitches shouldn't have expanded holes. The video shows you how I got in the truck after it rained inside it and they told me, "We'll dry it out for you." I was soaked down my back and ass by the time I got home. My truck smells like mold inside now, I've even used ******** in the truck to remove as much moisture as I could and it didn't help. They completely ruined my truck and are screwing me around to take responsibility for it.Business response
09/28/2022
We have made numerous attempts to get this gentleman to bring the truck back so we can assess any damage incurred with his vehicle. He did come in with his sunroof open during a rain storm (5/20/2022), our lot attendant did not notice that it was left open and the vehicle did in fact get rained in. The gentleman has left me several voice messages and emails stating we destroyed his vehicle. We have attempted to respond to all of his inquires so that we can assess the damage. He also included pictures, none of which clearly show any damage that is inconsistent with the age and mileage of the vehicle (2016 *** with 90,000 miles). He has refused to bring the vehicle back to date for us to evaluate and attempt to resolve. All that we have gotten from him is excuses why the time frame does not work for him to come back in with the truck and demands that we replace the entire interior of his vehicle sight unseen. All we are asking from him is to be able to evaluate the vehicle ourselves to determine the extent of the damage he is claiming. We have pictures he has provided us that I can include if needed
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.