![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThomas Chevrolet
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I believe Thomas Chevrolet is operating bait and switch advertising. I saw an ad on their website for a 2022 ********* for $36,865.00. I went into the dealership on 12/3 to discuss this vehicle. I test drove it and asked to see costs. They provided me a price of $45,060.00. When I mentioned the ad on the website they immediately said that it was "an error". When I asked to speak with a manager he advised that this was in fact and error and had already been fixed online. I left the dealership as I did not want to spend nearly $9,000 more than I had anticipated. Today, 12/5, the ad is still online with the pricing at $36,865.00. I called the dealership and requested to speak with the owner. I spoke with ***, the "owner's daughter" who advised that it is an error and they are "working to resolve this". As a consumer, I strongly feel that this is a bait and switch operation. There is no reason the internet ad is still available.Business response
01/22/2023
January 3, 2023
Dear ******** *******,
Below is a response to a claim from ******* ********* that there was bait and switch advertising on our website.
The above customer came into the dealership and mentioned a specific vehicle she was interested in from the website. The customer was informed twice, once by the Sales Consultant and again by the Sales Manager, making her aware that there was an error made in the pricing of that specific vehicle on the website. After being informed, and acknowledging there was an error, the customer chose to continue and test drove the specific vehicle, spoke with the consultant at great lengths about purchasing and was then given the total cost. The total cost given included all Pennsylvania tax, tags, title and fees.
The pricing error made on this one vehicle is follows: MSRP/Sale Price are correctly $48,065 and they were mistakenly entered as $40,865. The error was found prior to the customer coming into the showroom and we immediately notified our DMS and site provider. It was corrected by end of the next business day (12/5).
I contacted the customer on 12/5 to explain that the difference amount was not $9,000 because the customer was including tax, tags, title and fees and those amounts are not included on the website prices. I also explained to her in great lengths what happened in the pricing discrepancy, that we did give her an additional discount for the inconvenience and that we do not bait and switch customers.
Sincerely,
Amy E******* *****
Thomas Chevrolet, Inc
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.