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Complaint Details
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Initial Complaint
03/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On December 18, 2021, my personal boat was dropped off at Ducky's Boat, located at *******************, Middletown, PA, for winterization and shrink wrapping. I received a receipt on December 18, 2021, with a balance of $1250 due for services to be performed, which include winterization and shrink wrapping of my boat. During the winter months (12/18/21-2/19/22) I made a few attempts to contact Ducky's Boat via the phone number listed on my receipt to advise them of the date I would pick up my boat, but received no response via phone nor a call back after leaving messages. On or about 3/19/2022, I called Ducky's Boat to let them know I would be picking up my boat by 4/2/2022 and paying the balance of $1250, When I arrived, an additional $212 was added to my invoice for services I had not authorized. As of the date of this complaint, an additional amount was added without authorization or explanation, bringing the total to $1777.80! Nothing is listed on current invoice itemizing the work performed.Business response
03/01/2023
To Everyone involved,
We had gotten the boat ready for the per ** ********* request (removed shrink rap, unwinterized and serviced as needed/got water ready. After readying the boat, it was left at our shop with no word from *******************, abandoned per company policy (there is a sign clearly showing this policy where our service orders are filled out with the customers) . We did not charge him for storage over the summer of 2022 to help with some of the fees. The unauthorized work performed was to keep the boat from being ruined over the winter months. It is 100% without question, necessary to winterize this style of boat or the engine will be ruined and the boat must be wrapped as it was stored outside and needed protection for the elements as ******************* did not have adequate protection for the boat while it was at the shop. We have had many encounters with ******************* and always gave him top notch service and worked with him the best we could . We request that he pay his bill in cash and remove the boat from our lot before he incurs any additional charges. I will be happy to provide an itemized receipt upon my return to the shop tomorrow .
Thank you,
***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.