Business ProfileforMurray Plumbing, Inc.

On or about December 1, 2022, Murray Plumbing, Inc. serviced my property at **** **** ****, Harrisburg, PA ***** for an exterior sewer line problem. While working on the exterior line their employee, Mr. Murray struck the top of my lamppost with a machine and knocked off the solar light fixture, which shattered upon falling to the ground. In January 2023 I contacted Murray Plumbing about the damage, particularly the mess to the shrubs, sidewalk, and damage to the solar light fixture. I spoke with Mrs. Murray. Mrs. Murray said that she was aware of the damage. She wanted to verify my contract with ******* **** Warranties of America for restoration and would be in contact with me. She never returned the call; however, in February, an agent from ******* **** Warranties of America called to explain that my contract did not include restoration, and therefore Murray Plumbing nor ******* **** Warranties would be responsible for damages. To the best of my knowledge, I do not recall this option being offered or discussed. On March 7, 2023, I mailed a certified letter to Murray Plumbing. The address was verified by one of their employees and double-checked with the Better Business Bureau. According to the post office tracking system, the letter reached the Middletown post office on March 8th. However, Murray Plumbing did not take delivery of the letter and it was returned unopened on or around April 15, 2023. As of that date, I filed a complaint with the Office of The Attorney General. I received a copy of Murray's response. They claim during Christmas time they were looking for a $20 replacement solar light. I did not contact Murray about the damage to the solar light until January; however, Mr. Murray knew he damaged the fixture in December. I received a receipt from The **** ***** in March for a replacement solar light fixture for $120.84. At no time did I ask Murray Plumbing to paint my home. I only asked for my property to be restored and to be reimbursed for damages.