ComplaintsforBrenner Collision Center of Mifflintown

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2014 **** ****** from Brenner's in May of 2022, put down approx 1800 and pay $150 weekly to them, not missing payments. Last Thursday may 18 my transmission stopped working in their parking lot while dropping off my mom's car, it's all on camera there. Now they want to charge me almost $7000 to put in a brand new transmission, which I cannot afford that out of pocket, they offered 5% down and to add another $60 to my payment weekly taking me to $230 a week. I'm afraid I was sold a lemon, & now they are threatening to turn me into the credit bureau if I don't pay the car off, . I put approximately 30k miles on the car. To my understanding **** has problems with 2013-2016 transmission.

  Business response

  06/20/2023

  ****************,

  As you mentioned, our service department determined that the vehicle needs a transmission.  Unfortunately, your warranty has expired due to the mileage parameters.  In good faith, Brenner offered to help you finance the repairs.  However, you have declined that offer. 

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My name is ********************* long story short I purchased a car from Brenner's car credit in Williamsport Pa on the ******** ***** **** and ever since then I been having problems the car been in the shop more then 5 times and Brenner's won't help no more now the car broke down on highways expressway in the middle of streets while my fiance was pregnant we was stucked in the cold from 2am-8am until a tow truck came and towed the car I haven't drove this car consistently for a whole month yet. And I put $900 down and I been making payments ever since I paid more then $1,000 in payments. I want everything returned and I don't want nothing to do with Brenner's and I did the pre qualification and my car qualified for the lemon law.

  Business response

  03/14/2023

  The branch manager has been alerted to consumer's concerns, and will be reaching out shortly to discuss.

  Customer response

  03/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  02/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2/24/2023 @ Around 11pm EST I Noticed That My Vehicle Would Not Start. Upon Further Checking The Vehicle I Notice The Lights Are On So Therefore My Battery Isn't Dead. I then noticed that my vehicle would not start due to Brenner car credit disabling my vehicle. This is not the first, second, nor third time that Brenner car credit has not followed their company contract Protocall. Last week i called in to the selingsgrove office and spoke with the collection manager letting him know that i would make a payment of $290 Today. Due to my phone being down i was unable to recieve any text messages as a result, i was unable to have an correspondence with Brenner as of today when the payment was to be made. Furthermore Brenner and I established a contract set forth on the day the intial first payment was made. Brenner Did not only give me a grace period to make the payment, they disabled my vehicle when it was not at my place of residence, which is stated in the contract. I did not recieve any notification via email, although Brenner Car Credit knew that the number was not on at the moment. Brenner Car Credit Disabled My Car 35 Minutes away from my place of residence, which left me stranded for hour with no way to get to my sick child. i Plan on taking Legal action, this company does not follow their own contracts. They are risking other people lives in these vehicles

  Business response

  03/14/2023

  Since the date this complaint was filed, management has spoken directly to **. *************;about her concerns.

  Customer response

  03/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  You All Talked To Me But Never Found A Solution The Company Violating Our Contract. In That Matter I Will Be Filing Another Complaint.
  Regards,
  
  ***************************
  

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted my brenners car credit in Carlisle about my issue with my car and they do not care they keep telling me to take my car to the dealership to be seen and everytime we call them they tell us to contact them back and get them to send papers over we have mentioned too them we do not have another car and they dont seem to care how do we get to work to pay our bill to you guys of we can't get to work cause our car is being seem so dont u think I need a car then then whats up with the no loaners. My car has been shutting off in the middle of parking lots in the middle of the streets,that is a big big safety issue and you guys don't seem to care what so ever so you guys need to get your act together and either get us a new vehicle or you give me a loaner and fix my **** car I can't even go to work without it doing it I can't go shopping without it doing with.

  Business response

  01/19/2023

  Hi ***************. Thanks for reaching out and per your request we are processing the repair of your vehicle.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to a buy here pay here but $1500 down and was paying 115 a week on a van it had a warranty hundred in the beginning and I tried to tell them there was something wrong with the transmission they told me it was not that and they fix something else and charge me for it and ever since then I’ve had nothing but problems with it it’s been in and out of the shop just recently they charge me $2100 and conveniently admitted that there’s something wrong with the transmission now that it’s conveniently out of warranty and I don’t know what they charge before but when I got it back two weeks later it did it again and I told him about it and Saturday it broke down and would not start

  Business response

  01/19/2023

  Hi ***********  We understand you concerns and per your request we will process the correction to your credit report.

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So we were going to lease purchase a ***** *** from this place and the next day on the way to pick it up they called us and told us the car was in a accident from one of their drivers. So of course the *** was totalled. So we picked out another suv a ******* ***** **. Which is not worth the 19,000 grand they have you purchase their cars for. It has water damage and everything. These places take advantage of customers with bad credit. Car is only prob worth 2,000. I have been dealing with penndot because of this ***** *** I never had and they want the tags .. well I never had the suv in the 1st place. I have my letters from penndot. Brenners will not take care of that problem. 2nd issue I leased purchased another suv a 2011 **** ******* for my wife to use and me use as a spare.. the engine seized or something is wrong with the engine. I only have this **** since september. I pay weekly for a extra warranty on both SUVs. I have a pamphlet it's supposed to be covered. They will not fix it. So I'm stuck with a **** that they still want me to pay for over 20,000 purchase price. Why do I have a warranty. On top of it when you pay your weekly car payments they only take debit and they charge you 4.95 per transaction. Prior to this engine acting up I've had the **** at my local **** ******** for all proper oil changes and service. **** *******'s found stuff wrong with both the ******* and the ****. Right now I'm paying on this ******* 2010 ***** ** that has transmission issues that they didnt want to fix either. Then they did and is now acting up already after 3 weeks.. a great suv for 18,000 I have this ******* less of time then I have the ****. The **** is currently at their so called great business. The garage they use to fix your cars is their garage. Brenners has their own garage. Prior to the **** breaking a month before hand a deer hit the side of my **** driver side door and the antlers got the corner headlight. They are trying to say the engine seized from the deer. I drove it for a month after this happened waiting for progressive

• Initial Complaint

  11/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Please note that on or about October/November 2021, I went to Brenner Car Credit, which is located 1t 1819 W. Trindle Road, Carlisle, PA 17103 and placed a Deposit of $50.00 on a 2016 ******** *** Limited. The Company (Brenner Car Credit) indicated that I could make an additional Deposit within30 Days Which I did make an additional Deposit of $850.00. I was then Approved for Financing and my Monthly Car Payment of $520. I believe that I have paid about $4,700. towards the Purchase of the Car during the last 11 Months. Also, note that during this 11 Month Period, Brenner Car Credit made Numerous Harassing Phone calls and Text Messages to me if I was just a Few Days late with my Car Payments. They (Brenner Car Credit) would also, make Numerous Threats to DISABLE my Car Before 12:00 Noon, Twice which they did and often Left my Family Strand in the Street with out a Car, having to sometimes Walk or seek Pubic Transportation. Please be advised that my Car was also Disabled and Reposed and as I am currently filing this Compliant being Reposed again. In July and August, 2022 my car would Over Heat and Coolant would spill from the Car recently in October, 2022 Radiator wouldn't work. For about 30 Days I tried to Contact Brenner Car Credit at the Carlisle location to Help Repair the car that Office failed to respond to any of my Calls. I then contacted Mr. J*** at the Mifflintown Office, Mr. J*** Agree ed to have the 2016 ******** *** Limited Towed to the Mifflintown Location and that is where car is currently. A Representative from Brenner Car Credit contacted me weeks later and indicated the to Repair the Car would Cost $7,000 to Repair and that I would be responsible for the Cost of All Repairs, in addition to my Monthly Car Payment of $520, my Car Insurance of $325. Monthly and an additional $300, Monthly toward Repairs. also note the I made a Requested another Car of Equal to or Lesser Value, which would keep me in good standing rate. PLEASE HELP!!!

• Initial Complaint

  12/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had bought a car from this dealer in June of 2021 . Until now December of 2021 my car has been in the shop 6 times for the same issues over & over . I stated before it went in the 6 time. I told them I no longer want the car or if I could switch out & was told no . One of the major issues with the car is its safety. I almost been in multiple accidents because the breaks don’t work . They claimed they put new brakes & that if they are squeaking or anything it’s normal because it’s wet outside . I explained this has happened since before it snowed . My brakes slip when it’s dry out . My car squeaks very loud when driving as well as pushing the breaks . The locks work when they want to ( safety issues with 2 babies ) the windows go down n up when they want to . The air bag sensor stays on , my bumper falls off by itself , my headlight works when it wants to etc . It’s been a on going issue with trying to get the car fixed . Again 6 times in the shop since I got it . The staff is very disrespectful when it comes to trying to get things fixed . They don’t care . I’ve been cussed at & kicked out of the establishment threaten to have the cops called on me .. employees slamming doors on me & yelling . When I expressed what took place to a higher up she also got disrespectful & hung up on me & only cared about me giving there loner back . That’s all they are concerned with is there loaners not so much your car once you buy it . My experience has been terrible & im so upset with the thought of them being so nasty to me . It’s unacceptable. I tried to discuss giving the car back they said I would be stuck paying it . They are giving me no options & idk what to do . I feel like it’s not fair I put so much money into this car already for it to have started with minor problems that got very much worse the more they ignored the issues . This car is not safe for me or my children & they don’t care .

• Initial Complaint

  12/13/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  STRICKEN WITH COVID ON - 11/29/2021 PAID BRENNER CAR CREDIT LLC $4,000 ON A $9,500 BILL PROVIDED ME A VEHICLE WITH IN A BAD CREDIT SITIUATION AT 17.49%FULL RETALIATION COMPLAINT/IN ADQUATE TREATMENT AS A CUSTOMER NO RESOULTION HAS BEEN COMPILED - NOR HAVE I HAVE HEARD ANYTHING ON HOW TO REDEEM MY CAR ACCOUNT NUMBER: ******** ****FULL COMPLAINT LOADED ON **** DOCUMENT****

• Initial Complaint

  12/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  i make weekly car payments to Brenner my account is current and times are tough they have been discriminating against me for awhile because I once worked there once aupon a time . My payment isnt even 4 days past due and I attempted to set up a payment on the 4th day because my car is getting fixed and it is pricey and they told me I had to prove that I was struggling financially and I had to show them An invoice on my car or a picture of my bank account to have them honor it? This is nuts . Thats personal info and Im not even 4 days late !

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩