ComplaintsforThe Pool Store
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Complaint Details
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Initial Complaint
08/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired the Pool store in September of 2019 for reconstruction of our inground pool. It is almost September of 2022 and the job is not complete. I had a newborn when we hired the. She starts preschool next week. The landscaping is not finished, the pumps, lights and heater don't work properly. The owner Fred hasn't had a functional cellphone since the beginning of June. We are forced to deal with his wife Jan at the poolhouse. Jan never has any answers and is extremely rude when we call for information. When we mentioned that it is going on 4 years, she said, "well, let's make it 5". We are unfortunately under contract and don't know what to do to get them to take our job seriously and complete the project. Help!!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.