Business ProfileforGnu Tub of Beaver County

Before we called gnu tub, we used a bathtub refinishing kit that we bought at **** *****. It lasted for 4 year before it started peeling. We had our tub refinished by Gnu Tub in 2020. We have had nothing but issues since. Within a year the bathtub was cracking and peeling in several places. When they came to look at it, I was yelled at and said I was not cleaning it with the proper cleaner and that we had scalded the finish on the tub with too hot of water. They “fixed” it and put a textured mat on the bottom of the tub without asking and charged me another $200. Since then, it cracked and peeled again. They came out and “fixed” it again. They again told me we were scalding it. Our water is not that hot. We have a toddler and have the water heater turned down to avoid accidental burns to her. Now it is once again peeling right on the edge of where he “fixed” it. I called and the woman on the phone said she would let the owner know. I waited a week for a call back. Nothing. I called them again. The woman on the phone said that the owner said, “What do you want him to do about it? He’s been out several times to fix it.” I told her I wanted a tub that is not peeling especially since I’ve spent almost a grand on it. She said she would let the owner know. I waited another week with no return call. Called again. The lady told me the same thing. I told her to tell the owner that I wanted to speak with him directly. I’ve waited a week and nothing. Completely unprofessional and rude. The service is much to be desired. The product is even worse. Here I am, almost a grand out and my bathtub is awful. I could have replaced my tub and surround for less. DO NOT RECOMMEND!